Who we are

Controller: Unity Flexible Office Space Limited (company number 09169046), registered office: First Floor, Longbow House, Chiswell Street, London, England, EC1Y 4TW, trading as Unity Working (“we”, “us”, “our”).

Email: sales@unityworking.com

We are committed to protecting your personal data. This notice explains what we collect, why, how long we keep it, who we share it with, and your rights. It applies to www.unityworking.com and any contact forms, newsletter sign-ups, and bookings made through our site. We follow UK data protection law, including the UK GDPR, Data Protection Act 2018, and PECR.

Personal data we collect

  • Enquiry & booking details: name, company, email, phone, job title, preferred location, tour/meeting details, and any message you include.

  • Marketing preferences: your opt-in/opt-out choices and engagement with our emails.

  • Broker / partner details: contact and firm information when you request floor plans, pricing, or availability.

  • Technical data (via cookies and similar tech): IP address, device, browser, pages viewed, actions taken, approximate location.

  • Content you provide: feedback or testimonials (with your permission).

We do not seek special category data via the site. Please don’t share it in open form fields.

How we use your data & legal bases

  • Respond to enquiries, provide quotes, arrange tours, and deliver services
    Legal basis: Contract (or steps before entering a contract) and Legitimate interests (running our business, responding to requests).

  • Send broker/SME updates and marketing (only if you’ve opted in or where PECR allows B2B)
    Legal basis: Consent or Legitimate interests. You can opt out anytime.

  • Improve the website, diagnose problems, and measure performance
    Legal basis: Legitimate interests (site operation & analytics). Non-essential cookies rely on Consent.

  • Compliance & security (record-keeping, legal claims, fraud prevention)
    Legal basis: Legal obligation and Legitimate interests.

Cookies & similar technologies

What they are. Cookies are small files placed on your device; we also use similar tech like pixels and local storage.

Categories.

  • Strictly necessary — always on (security, load balancing, session management, cookie consent).

  • Analytics & performance — measure traffic and usage; set only with your consent.

  • Functional/advertising (if enabled) — remember choices and/or measure campaigns; set only with your consent.

Analytics (Squarespace & others). With consent, we collect IP address, device/browser details, pages viewed, referring pages, clicks, scrolls, internal links, searches, and timestamps to understand site performance. Providers may include Squarespace Analytics, Google Analytics, Meta Pixel, LinkedIn Insight Tag, and Hotjar (see Who we share data with).

Managing cookies. Use our Cookie Banner/Settings at any time, or your browser settings, to control cookies. Blocking cookies may affect how the site works. For viewing specific cookies set by Squarespace, see Squarespace’s help article “The cookies Squarespace uses.”

Forms & submissions

When you submit a webform, we collect the fields you provide to track and respond to your request. We may route this data to Squarespace (hosting), Mailchimp (newsletters), and Zapier (secure automations)—see Who we share data with.

Emails

We may send you marketing emails if you’ve opted in or where PECR allows B2B communications. You can unsubscribe at any time using the link in the email. We use Mailchimp to send emails and manage preferences (see Who we share data with). Legal bases sit in How we use your data.

Who we share data with

  • Platform & hosting: Squarespace (site hosting/analytics).

  • Analytics/ads (if enabled): Google Analytics, Meta Pixel, LinkedIn Insight Tag, Hotjar.

  • Email & CRM: Mailchimp and TWIIN.

  • Integrations: Zapier (data routing/automations).

  • Fonts/CDN: Google Fonts, Adobe Fonts.

  • Professional advisors & authorities where required by law.

All providers act under contract and our instructions. We require processors to protect your data.

Fonts

This website serves font files from, and renders fonts using, Google Fonts and Adobe Fonts. To display the site, these services may receive: information about your browser, network, or device; information about this site and the page you’re viewing; and your IP address. See Who we share data with and International transfers.

International transfers

Some providers (e.g., Squarespace, Mailchimp, Google, Adobe, Meta, LinkedIn, Hotjar, Zapier) may process data outside the UK, including the EEA and US. Where this happens, we rely on valid transfer safeguards (e.g., UK IDTA, SCCs with UK Addendum) plus risk assessments and appropriate security measures.

How long we keep data

We keep data only as long as needed, then securely delete or anonymise it:

  • Enquiries & sales correspondence: typically 24 months after last contact (longer if you become a client and records must be retained for contracts/finance).

  • Marketing records: until you unsubscribe or after 24 months of inactivity.

  • Cookie/analytics data: per the cookie’s stated lifespan (see your cookie banner/provider docs).

Security

We use appropriate technical and organisational measures (HTTPS, access controls, staff training, least-privilege access). No internet service is 100% secure, but we work to protect your data.

Your rights

You can access, correct, erase, restrict or object to processing, and port your data. Where we rely on consent, you may withdraw it at any time (this won’t affect prior lawful use). To exercise your rights, email sales@unityworking.com.

If you’re unhappy, please contact us first. You can also complain to the Information Commissioner’s Office (ICO): ico.org.uk | 0303 123 1113 | Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

Children

Our site is intended for business users. We don’t knowingly collect data from children.

Third-party links & embeds

Our site may include links or embedded content from third parties (e.g., maps, videos, social feeds). Those services set their own cookies and have their own privacy notices. Please review them.

Changes to this notice

We may update this policy from time to time. We’ll post the new version with a new “Last updated” date.